Support

If it's urgent, we recommend calling us first on 02890207000.

However, please feel free to get in touch via any of the alternative methods on our contact us section.

Service or Toner Request

Please click above to request service or replacement toner cartridges.

Meter Readings

Please click to submit your latest Meter Reading and for help on how to find it.

Remote Support

Welcome to our Instant Remote Support. With just a few clicks we will be able to logon and help resolve computer and print related problems.

Live Support is only available during office hours.

Via the Microsoft Quick Assist App

Click the Quick Assist Icon above to open or download MS Quick Assist for PC.

Run the file straight from your browser or, save it to a folder then run it.

Alternatively, follow the below link which will take you to Microsoft Support. Scroll down briefly until you see the "Open Quick Assist" button; clicking on this should launch the Quick Assist App.

https://support.microsoft.com/en-us/windows/solve-pc-problems-over-a-remote-connection-b077e31a-16f4-2529-1a47-21f6a9040bf3

Via DW Service - Windows & Mac

Click the Windows icon to the left to download dwagent.exe. Double click to start the program. Select the Run option (no installation necessary).

Give our adviser the User ID and Password to allow them to connect.

Click the Apple icon to the left to download dwagent.dmg. Double click to start the program. Select the Run option (no installation necessary).

Give our adviser the User ID and Password to allow them to connect.

Support

If it's urgent, we recommend calling us first on 02890207000.

However, please feel free to get in touch via any of the alternative methods on our contact us section.

Remote Support

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